SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hairsaleshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hairsaleshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So-So
В этом магазине всегда полное соответствие и быстрая доставка. Покупаю дочери их не в первый раз.
супер! держат хорошо!
Went long in Samara, almost 2 months, I was not in a hurry, I ordered it for the summer season and the beach. Who needs to order in advance. The sticks are very cute, colors with different patterns (black and white and alone with pale gold), not big, but not small, most that, I liked. I leave a photo with a measurement. Thank you)
Bardzo dobra jakość. Polecam. Towar szedł ponad 2 miesiące. 11.11 zamówienie, 13.11 wysyłka, 23.11 w Polsce, a potem czarna dziura i u mnie dopiero 20.01.
Super
Красивые, хорошего размера.
Beautiful quality hairpins.
Good
Fast shipping, barrettes good quality
Hairpins are good, we order for the second time
Very good quality, as described. Perfect
Instead of 2x White-2 Black
exactly as pictured. and nice strong clips that don't fall out
Bien
Hairpins were delivered for a very long time. The quality is good, but for liquid hair. We were not approached. Immediately sold them to a colleague.
The product corresponds to the description.
Super, adding 1 Mesiac
Hairpins really liked-look exactly like in the store's picture-bright, even, made perfectly. The seller put as a gift gum, which is very pleased! I buy such hairpins not for the first time, always excellent quality, hair holds perfectly. My daughter liked the hairpins, we will order more! Excellent seller, answers all messages on order. I recommend to buy this product-you will be satisfied!
Super!!!
Good hairpins, strong, came quickly. I liked everything.
Very good items. Thanks!
Чудовand sticks! Busted New poshtoya, good packaging, not poshcheni. Виглядають one in one, yak in the photo. Rosemir standard (veliki). Duge is pre-war! Budemo zamovliati sh
Very nice.
The daughter is delighted, I thought that they will be bigger, super, I recommend the store
Arrival even with small gift, rubber bands for hair! Thank you very much
Hairpins are good, I liked my daughter!
Good hairpins, very large. More for girls of school age, when the hair density is good. For children younger will be large, and if the hairs are soft and thin, the hairpins will slide. In general, there are no complaints. Great goods!
The order was issued: 15:07 Aug. 2020. The parcel arrived at the new mail office on September 11, 2020, immediately received the parcel. Very fast delivery. I ordered free delivery of Cainiao super economy. Track code originally was UC ********* EE, then changed to AENM ********** NPI. Quality hairpins, really liked. Seller, as well as recommend! Everything is at the highest level!
It's been a long time. And so thank you all received))))
The hairpins are good!
Клёвые заколки.Оправдывают свою цену,рекомендую
awesome, I ordered again, because theese clips are high quality, I recommend
Good
Всё пришло в целости и сохранности))) Заколочки классные. Не маленькие, средние. Спасибо!!!! Доставка очень быстрая!
Хорошие заколки, цвет приятный
С момента оформления заказа до момента получения в Киеве прошёл месяц и 3 дня. Доставка службой Мист Экспресс. Заколочки прикольные, симпатичные. Продавец положил в подарок маленьких резиночек. Мелочь, а приятно))) С продавцом не общались. Товар отправили быстро. Смело заказывайте, рекомендую!
Very cute sticks, I can not find fault with the quality, the most ordinary, I will order again from this store, came in a month, maybe less, before Ryazan
Excellent quality medium size, in St. Petersburg went a month, threw in the post. box.
Badges look good.
ok
Hairpins are good, but not those colors
They are huge, like an adult
Little bit different colour, but nice.
Spinki super. Polecam
Nice
Warmly recommend. Very fast shipping cufflinks are really cool. Thankyou for GIFs, very good store.
Cool, carefully crafted, firmly hold the hair
Ok
Very good product. I recommend the store.